Privacy Policy

This Privacy Policy outlines how City Ride Taxis collects, stores, processes, and protects your personal data when you use our website, mobile interface, or 24/7 customer support dispatch team.

When you book an airport transfer or request a quote with City Ride Taxis, we collect:

• Contact Details: Full Name, Email Address, Telephone Number, and Country Code.
• Trip Particulars: Pickup Location, Drop-off Destination, Flight Number, Date & Pickup Time.
• Payment Tokens: Encrypted payment transaction IDs processed securely via PCI-DSS compliant Stripe checkout.
• Technical Diagnostics: IP address, browser type, device details, and location markers for security and fraud prevention.

Your data is processed solely for legitimate operational needs:

• To dispatch council-licensed chauffeurs and send live SMS/Email journey notifications.
• To calculate guaranteed fixed pricing, process driver payouts, and issue receipts.
• To provide 24/7 customer concierge support and live flight status tracking.
• To comply with local UK private hire licensing and audit obligations.

We share minimal essential journey details (pickup location, flight number, passenger name, and contact number) strictly with the assigned licensed operator and chauffeur for your specific booking.

We never sell, rent, or trade your personal information to third-party marketing brokers.

City Ride Taxis uses essential cookies for booking form persistence, session security, and aggregate performance analytics. You can adjust your browser cookie preferences at any time.

We enforce 256-bit SSL encryption across our entire platform. All payment details are processed through PCI-DSS Level 1 certified gateways, ensuring raw card numbers are never stored on our servers.

Under UK data protection laws, you possess the right to:

• Request a copy of the personal information we hold about you.
• Request correction of any inaccurate or outdated information.
• Request erasure ("Right to be forgotten") of non-statutory data records.
• Withdraw consent for optional communications at any time.

For any privacy inquiries or GDPR data access requests, please reach out to our Data Protection Officer: